The inspector has been and gone and during her exit interview she was very positive and told me we were compliant with no follow-up. Now I would not have expected that two weeks ago.
Thank you very much for all your help, I don't know how I would have been tonight (or Lynne for that matter) were it not for your action plan. Lynne and I both agreed that your inspection pulled us apart which was a reality check but the action plan was spot-on. We were spurred in to action by your comments/audit but the help and advice you gave meant that we started out positively and knew what we had to do. When the inspector came today we were apprehensive but confident, as were the girls.
Reflecting on the last month I had no doubt that the practice was a good one, but I did doubt that we had all the paperwork to show this to the outside world. When you did your mock inspection your summary was very accurate, that the team was very good but the paperwork needed to be gathered and presented better. We were motivated to improve this but we're it not for your action plan we would very easily have been paralysed by not knowing where to start. To prove how effective your plan was were able to turn things around in the two weeks between your inspection and the CQC visiting, "compliant with no further action needed".
This evening I have relaxed, for the first time in a while. The shadow of the CQC has been hanging over us for a long time and I did not realise how much it was taking out of me. Had I not engaged the services of your company I really do not know how I would have been this evening. I regret not having engaged your company sooner, as it would have removed this underlying, nagging stress that the unknown nature of the CQC visit brings. I feel that the work you did and the follow-up support was excellent. This really was money well spent.
I would be happy for you to use any of the comments above for your website, and happy to recommend you should you wish to put a prospective client in touch!
Many thanks once again,