Just sending you an email to say how lovely your Assessor was. We were all very nervous prior to her visit. She made me feel at ease and was very thorough with the audit, going through each outcome & asking questions to ensure that we were complaint in all areas. I liked the way she was interactive with my staff, making them feel involved as these are the people that our patients see, so if they are happy and knowledgeable then this will help with their patient journey which is paramount in our practice. She gave lots of feedback which we have taken on board and will action.
Can we please have Sally again when we have out next audit she is excellent!